Terms & Conditions

Terms & Conditions

Effective 1.7.2025

WARNING

• The website www.completefaceplus.com, associated mobile applications, educational materials, and digital content are collectively referred to as the “Platform”
•  This educational Platform is intended solely for use by registered healthcare practitioners over the age of 18 years.
• Aesthetic procedures are medical procedures and carry certain risks to the person receiving the treatment. The treating practitioner retains complete and sole responsibility for the patient outcome.
• The content provided on this platform by healthcare professionals is for medical education purposes only and does not constitute medical advice or establish a healthcare professional-patient relationship. Users are solely responsible for conducting their own patient assessments, making independent clinical decisions, and ensuring compliance with their scope of practice, professional standards, and applicable regulations within their jurisdiction of practice. The contributors and operators of this website assume no liability for clinical decisions or outcomes based on information provided on the platform.
• The content does not represent the only or best clinical technique and must be interpreted in context.
• This Platform is not intended to replace practical experience. It must be accompanied by hands on training from experienced practitioners and does not replace formal training.

This Platform is for use by registered medical professionals only for the purposes of medical education and contains medical procedural and cadaveric imagery. Permission to use this Platform, including the purchased content, is conditional upon you, the licensee, agreeing to the terms set out below. This Platform is not intended for use by the general public.

Acceptance of Terms

This Platform is only offered to you on condition that you read and accept all the terms of this licence and wish to become a licensee of the Platform. Acceptance will bind you to the terms of the licence and form a binding contract between you and Complete Face Pty Ltd as trustee for the Complete Face Unit Trust (Complete Face).

By clicking “I Accept” at the end of these terms and conditions, you will be deemed to have accepted the following terms. By accessing or using our website, associated mobile applications, educational materials, and digital content (collectively referred to as the “Platform”), you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

1. Licence

1.1 Pursuant to this licence, the licensee acquires a non-exclusive right to:

1. use the platform on the terms and conditions set out in this document; and
2. use the platform strictly in accordance with the provisions of this agreement.

1.2. Usage of the platform is limited both to the person who agrees to these terms and conditions and to the subscription account upon which the platform is initially purchased. Distribution of the platform to other people or devices is strictly prohibited.

2. No medical or professional advice

2.1. All material available in the platform is provided by Complete Face for educational purposes only.   It does not represent professional advice on a specific situation and must not be relied upon as the sole source of expertise. The platform is not intended to replace practical experience – it is a tool to enhance knowledge and skills. It must be accompanied by hands on training from experienced practitioners and does not replace formal training.

2.2. The licensee warrants that:

1. they are a registered medical professional with appropriate experience and hands-on training;
2. they will only use the platform to supplement their other training, and will not rely on it as the sole source of expertise for the relevant procedures;
3. they will review the vascular event module prior to injecting; and
4. they will consider each patient individually, taking into account anatomical variations, and applying their own professional judgment and expertise to treat the patient.

3. Licence fee

3.1. The licensee is not entitled to use the platform until the licence fee (in the form of a subscription fee) has been paid.

3.2. Due to the nature of Digital Products, any orders received and processed have a strict no refund policy.

4. Licensee’s obligations

4.1. The licensee hereby undertakes the following obligations:

1. to not copy, reproduce, translate, redistribute, “rip”, record, transfer, broadcast, adapt, vary or modify the platform without the express consent of Complete Face, except as expressly authorised by this agreement or Pt III Div 4A of the Copyright Act 1968 (Cth);
2. to supervise and control the use of the platform in accordance with the terms of this licence;
3. to not provide or otherwise make available the platform in any form to any person without the written consent of Complete Face;
4. to not use the platform for or in connection with a service bureau operation.
5. to not transfer copies of cached content from an authorized Device to any other Device via any means;
6. to not permit crawling” or “scraping”, whether manually or by automated means, or otherwise using any automated means (including bots, scrapers, and spiders), to view, access or collect information, or using any part of the Services or Content to train a machine learning or AI model or otherwise ingesting Complete Face Content into a machine learning or AI model;
7. remove or alter any copyright, trademark, or other intellectual property notices (including for the purpose of disguising or changing any indications of ownership or source);
8. provide your password to any other person or using any other person’s username and password.

5. Liability

5.1. The licensee acknowledges that the platform cannot be guaranteed error free and further acknowledges that the existence of any such errors shall not constitute a breach of this agreement.

5.2. To the full extent permitted by law, Complete Face’s liability is limited to refund of the subscription fee, and Complete Face excludes all other liability including in respect of loss of data, interruption of business or any consequential or incidental damages.

5.3. Nothing in this agreement excludes, restricts or modifies any condition, warranty, right or liability implied in this agreement or protected by law to the extent that such exclusion, restriction or modification would render this agreement or any provision of this agreement void, illegal or unenforceable. Subject to that, any condition, warranty, right or liability which would otherwise be implied in this agreement or protected by law is excluded.

5.4. The licensee acknowledges that:

1. prior to entering into this agreement it has been given a reasonable opportunity to examine and satisfy itself regarding all goods and services which are the subject of this agreement and that prior to entering into this agreement it has availed itself of that opportunity;
2. at no time prior to entering into this agreement has it relied on the skill or judgment of Complete Face and that it would be unreasonable for the licensee to rely on any such skill or judgment; and
3. the application of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention) to this agreement (by virtue of any law relevant to this agreement) is excluded.

5.5. Pursuant to s 64A of the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)):

1. this sub-clause applies in respect of any of the goods or services supplied under this agreement which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided that this sub-clause will not apply if the licensee establishes that reliance on it would not be fair and reasonable;
2. liability for breach of a guarantee conferred by the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)), other than those conferred by ss 51–53 of that Law, is limited:
3. in the case of goods, to any one of the following as determined by Complete Face:
   1. the replacement of the goods or the supply of equivalent goods; or
   2. the repair of the goods; or
   3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
   4. the payment of the cost of having the goods repaired;
4. in the case of services, to any one of the following as determined by Complete Face:
   1. the supplying of the services again; or
   2. the payment of the cost of having the services supplied again.

6. Indemnity

6.1. The licensee agrees to indemnify Complete Face (and its directors, employees, content contributors, officers, managers, assistants, members and agents) from and against any and all claims and damages of any kind (including legal fees) arising out of or relating to the licensee’s use of the platform, breach of any provision of this agreement or any intentional wrongdoing by the licensee.

7. Copyright

7.1. The licensee acknowledges that all materials on the Platform, including text, images, video, code, and design, are the property of Complete Face or its content licensors and are protected under copyright, trademark, and intellectual property laws. No rights are transferred to you through use of the Platform.

7.2. The licensee will not during or any time after the expiry or termination of this licence permit any act which infringes that copyright and, without limiting the generality of the foregoing, the licensee specifically acknowledges that it may not copy the platform except as otherwise expressly authorised or acknowledged by this agreement.

8. Term of licence

8.1. This licence commences upon payment of the subscription fee, but may be terminated in the following circumstances:

1. if the licensee is in breach of any term of this agreement;
2. if the licensee, being a corporation, becomes the subject of insolvency proceedings;
3. if the licensee, being a firm or partnership, is dissolved; or
4. if the licensee deletes the platform and documentation for any reason.

1. Your registration is revoked or suspended;
2. You fail to pay subscription fees.

8.2. Upon termination, the licensee or its representative will delete any remaining copies of the platform and documentation or otherwise return or dispose of such material in the manner directed by Complete Face.

8.3. Termination pursuant to this clause will not affect any rights or remedies which Complete Face may have otherwise under this licence or at law.

9. Account Registration

9.1. You will be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. We reserve the right to suspend or cancel accounts that breach these Terms.

10. Assignment

10.1. The benefit of this agreement will not be dealt with in any way by the licensee (whether by assignment, sub-licensing or otherwise) without Complete Face’s written consent.

11. Modifications

11.1. We may modify these Terms at any time without prior notice. Continued use of the Platform after changes are posted will constitute acceptance. It is your responsibility to review the Terms periodically.

12. Privacy

12.1. Your personal information is handled in accordance with our Privacy Policy which forms part of these Terms.

13. Third-Party Links

13.1. Our Platform may contain links to third-party websites. We accept no responsibility for content on external sites.

14. Waiver

14.1. Failure or neglect by either party to enforce at any time any of the provisions of this agreement will not be construed or deemed to be a waiver of that party’s rights under this licence.

15. Governing law

15.1. This licence will be governed by and construed according to the law of Queensland, Australia.